Should you have any queries about this Privacy & Cookies Policy, or exercise your rights please contact us:
SYLVAN Koh Chang
63 Moo 4 Koh Chang,
Trat 23170, Thailand
This website address is https://sylvankohchang.com owned and operated by Sylvan Resort Company Limited.
We are registered in Thailand, and our registered office is at 63 Moo 4 Koh Chang, Trat 23170 THAILAND.
Personal Data refers to all personally identifiable information collected and recorded about an individual. We may collect the following Personal Data:
We do not request any sensitive information such as religious or philosophical beliefs, political opinions, information on health, racial origin or ethnicity, sexual orientation or union membership.
We also limit the information collected in relation to children under 18 years to their name, nationality, and date of birth, which can only be supplied to us by an adult. We kindly request that parent ensure that children do not send us any Personal Data without parental consent, and if such information was sent, please get in touch with us and we will delete such information.
Collection of Personal Data
Personal Data may be requested or generated in different circumstances, including (but not limited to) the following:
Purpose of Personal Data Collection
We use your Personal Data for the following purposes:
If you do not provide certain information to us, we will be unable to provide you with our products or services. In cases where providing some personal information is optional, we’ll make this clear.
We will define retention period of your Personal Data based on the following criteria:
Personal Data Processing
We rely on the following legal bases to process your personal data:
Disclosure of Personal Data
We may share Personal Data with the following third parties for the purposes listed above:
SYLVAN Koh Chang also reserves the right to transmit any personal data in the event of sale or transmission of part or all of the company or respective assets. In any case of transmission of personal data to third parties, we will comply with our legal obligations under the applicable laws.
Where Personal Data is transferred to a country with lower level of data protection as that provided by the country in which the information was collected, SYLVAN Koh Chang will take all reasonable steps to implement appropriate safeguards (e.g. using approved contractual agreements, codes of conduct, etc.) and procedures to keep your Personal Data secure and confidential.
Security of Personal Data
SYLVAN Koh Chang has implemented the necessary technical and organizational measures, in compliance with legal requirements, with the aim of protecting the Personal Data, ensuring confidentiality in accordance with the principles laid in this policy.
Whenever information is requested on credit cards, this communication is made via secure SSL (Secure Sockets Layer) lines, when you are using a browser which allows SSL, such as Microsoft Internet Explorer or Google Chrome.
Personal Data Rights
Under certain circumstances, you have rights under data protection laws in relation to your Personal Data. To exercise any of the following rights please submit a request to the address indicated below:
Where permitted by applicable law, you also have the right to lodge a complaint with a competent data protection supervisory authority.
You may access, correct, add to, update or delete their personal data by contacting us via email: [email protected]. Such requests will be dealt with as quickly as possible. Please note that we may request a copy of a valid identification document to confirm your identity, before making any changes.
If you no longer wish to receive any marketing communications, remain on a mailing list to which you previously subscribed or receive any other communication from us, please follow the unsubscribe link in the relevant communication. Even after you opt-out or update your marketing preferences, we may still contact you for transactional or informational purposes. These include, for example, customer service issues, surveys, or any questions regarding a specific reservation.
We use and allows third parties to use essential and non-essential cookies, online tracking tools, web beacons, and similar technologies (collectively, “Cookies”) on our website. Cookies are small text files placed on a user’s device (computer, mobile phone or tablet) when he or she visits the website. Cookies allow the website to recognize the user’s device.
We employ cookies to improve site performance and to enhance the user experience. Cookies help us to understand the relevance, usefulness, interest, volume, and frequency of visits to our online content and determine the best way of presenting the information which is truly relevant for our customers. They allow us to understand how a you got to our website (internet search, a recommendation from another site, advertisement, etc.) and how the you navigate through the website’s pages. Cookies also enable us to see your preferences, such as the language you use. However, they do not collect any type of Personal Data or any other information which allows a user to be identified individually.
Cookies that we use can be stored either permanently or temporarily on your computer, mobile phone or tablet. The permanent cookies to allow it to identify a new visit by the same user, helping us understand which new content is relevant to that user. This information is analyzed as a whole in order to improve the content and services provided.
Here is more information about certain of the tracking technologies and cookies we may use on the sites where this policy appears. We may use all of these third party tracking technologies to improve our site and the experience of our visitors, as described in more detail below:
All browsers allow users to configure access by cookies or block them. If you wish to block cookies, please consult your browser’s help section. For more information on cookies please visit www.allaboutcookies.org (in English, French, and Spanish).
If you want more information about our ad service provider and its cookies, including information about how to opt out of these technologies, you may visit http://optout.aboutads.info In addition, users may prevent Google’s collection of data generated by your use of the website (including your IP address) by downloading and installing a Browser Plugin available at https://tools.google.com/dlpage/gaoptout?hl=en.