FREQUENTLY ASKED QUESTIONS

FAQ

Our standard check in time is at 15:00 and check out time is at 12:00 noon.

It is sometimes possible to check in early however this is subject to availability. To ensure your room is ready upon arrival, we recommend you reserve the room one night in advance.

Yes, you can request your preferences but this is subject to availability. We will do our best to meet your request.

All rates include breakfast.

Yes, our guest rooms on the ground floor are wheelchair accessible.

It’s forbidden to smoke in all rooms and common areas. It’s possible to smoke in the outdoor areas and in the balconies of the rooms. In case a guest will smoke inside the room, a “cleaning fee” will be charged.

Yes, we do provide complimentary WIFI access in some public areas and guest rooms.

Yes, we have a private beach that guests can enjoy anytime of the day.

There is not an exact way to tell when the best time to be in Koh Chang is. During November – April, you can enjoy full sun and warm weather while during May – October, Koh Chang offers the greenest nature and waterfalls are the most beautiful during this time of the year to enjoy.

Malaria, dengue and Japanese encephalitis exist in tropical and sub-tropical countries. These three diseases are all mosquito-borne. The best and easiest way to prevent them is to avoid getting mosquito bite. So you should bring mosquito repellant and apply them at dusk, dawn, and during night time.

Dengue does not have any vaccination or prophylaxis. However, Dengue rate in Koh Chang is low here. Malaria has a prophylaxis pill but the side effect of the pill outweighs the small malaria risk in Koh Chang. Lastly, Japanese encephalitis is almost non-existence here. So you should not need to get vaccinate for it.

In the end, if you are still concern, please visit your local travel clinic who specializes in traveling and know the vaccination requirement for particular destinations.

​Please click here for more details.

We have a total of 2 restaurants – Sea View 1989 for breakfast, lunch, dinner and Sunset Restaurant for lunch and dinner. Please click here for more details.

The room service will be available 7:00 a.m. – 10:00 p.m.

 

Yes, the Gym is located on Beachfront Building 2nd floor and Rainforest Spa is located opposite the lobby.

Yes, our team will be happy to assist you in your requests. Please do contact our team as soon as possible in order to assure good planning so we can prepare accordingly.

Our excursions team located at the front desk will happily assist you.

We can make arrangements for chauffeur driven cars, which can be hired by hours or by day for a minimal charge. Rental of car or motorbike from third-party suppliers is available at our Tour Desk.

We have complimentary on-site parking.

LIFE IS A JOURNEY

Life is filled with opportunities to seek the exceptional, encounter the new and widen our horizons. Find your next extraordinary moment at Koh Chang.

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